KB-AI-017-13062026
Last updated: 13 June 2026 (GMT)
Having trouble getting set up or connected? Let’s work through the basics — most issues clear up with a few quick checks.
What you need to know
- Most connection hiccups come down to Bluetooth, charge level, or the app needing a restart.
- Detailed, model-specific troubleshooting will be here as devices ship.
What you can do next
- Make sure your glasses are charged, Bluetooth is on, and the companion app is up to date.
- Try restarting the app and re-pairing.
- Still stuck? Contact us with your phone model and a description.
When to contact us
Use our contact form at support.everysight.com/hc/en-us/requests/new and choose Product Questions & Support as the Inquiry Type. For an order, email store@everysight.com.
Related articles
Maverick AI and AI Pro are still in development, so details here may evolve as we get closer to shipping — we’ll keep this updated.