KB-KV-008-26072026
Last updated: 26 July 2026 (GMT)
Need to change a selection or cancel your Kickstarter order? Reach out as soon as you can and we will do everything we can to help.
What you need to know
- Your product selections (frame color and size, lenses, add-ons) are confirmed in your Backer Survey. The fastest way to set or change them is in the survey itself, before you submit.
- Already submitted your survey? Email kickstarter@everysight.com with your backer or order number and the email you used, and tell us what to change. Orders move quickly once processing begins, so the sooner you reach us the more we can do.
- To cancel: if your Backer Survey is still open, you can decline or cancel there. Otherwise, email kickstarter@everysight.com and we will cancel your order and send you a confirmation email.
- If your order has already shipped, we will help you with a return or exchange instead.
- You can request a full refund. If you have already placed your order (completed checkout on the Everysight store), we refund that order in full. If you have not placed an order yet, we refund your Kickstarter pledge. To request a refund, email kickstarter@everysight.com, chat with us on our Support Center, or submit a request at support.everysight.com and choose Order Support. For refund timing, see “Payments, VIP deposits, and refunds.”
What you can do next
- Contact us right away with your backer or order number and checkout email, and tell us what you would like to change.
When to contact us
For help with an order, email kickstarter@everysight.com or use our contact form at support.everysight.com/hc/en-us/requests/new and choose Order Support as the Inquiry Type. Please include your order number and the email you used at checkout.